Privacy Policy

Introduction

OneCall Technical Services ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services or website, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

Information We Collect

1. Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, phone number, email address, physical address
• Service Information: Service requests, property details, service history
• Payment Information: Billing address, payment method details (processed securely through third-party processors)
• Communication Records: Correspondence, feedback, complaints, and service inquiries

2. Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location (city/region level)
• Cookies and Tracking Technologies: See our Cookie Policy section below

3. Information from Third Parties

We may receive information about you from:

• Service providers and business partners
• Social media platforms (if you interact with us on social media)
• Public databases and directories
• Referral sources

How We Use Your Information

4. Service Provision

We use your information to:

• Process and fulfill your service requests
• Schedule appointments and dispatch technicians
• Communicate about your services (confirmations, updates, reminders)
• Provide customer support and respond to inquiries
• Process payments and send invoices

5. Business Operations

Your information helps us:

• Improve our services and customer experience
• Conduct quality assurance and training
• Manage our business operations
• Comply with legal obligations and regulations
• Prevent fraud and ensure security

6. Marketing and Communications

With your consent, we may use your information to:

• Send promotional materials and special offers
• Notify you about new services or updates
• Conduct surveys and gather feedback
• Send newsletters and marketing communications

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Legal Compliance

We may use your information to:

• Comply with UAE laws and regulations
• Respond to legal requests and court orders
• Protect our rights and property
• Enforce our Terms of Service

Information Sharing and Disclosure

8. Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email and communication services
• Analytics and marketing services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

9. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

10. Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

11. With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

12. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Protected servers and databases
• Regular Updates: Security patches and system updates
• Employee Training: Privacy and security awareness training
• Monitoring: Regular security audits and monitoring

13. Data Breach Procedures

In the event of a data breach that may affect your personal information, we will:

• Investigate the breach immediately
• Notify relevant authorities as required by law
• Notify affected individuals without undue delay
• Take steps to mitigate the impact and prevent future breaches

Your Privacy Rights

14. Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request updates to your information

15. Deletion and Restriction

You may request:

• Deletion of your personal information (subject to legal retention requirements)
• Restriction of processing your information
• Objection to certain types of processing

16. Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider.

17. Opt-Out Rights

You can opt-out of:

• Marketing communications (emails, SMS, calls)
• Non-essential cookies and tracking
• Data sharing for marketing purposes

18. Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email:
• Phone: +971 50 922 7536
• Address: ,

We will respond to your request within 30 days.

Cookies and Tracking Technologies

19. Types of Cookies

We use various types of cookies and tracking technologies:

20. Managing Cookies

You can control cookies through:

• Your browser settings (most browsers allow you to refuse or delete cookies)
• Our cookie consent banner (when available)
• Third-party opt-out tools (for advertising cookies)

Note: Disabling certain cookies may affect website functionality.

Data Retention

21. Retention Period

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

22. Retention Periods

• Service Records: 7 years (for accounting and legal compliance)
• Marketing Data: Until you opt-out or request deletion
• Website Analytics: 26 months (Google Analytics default)
• Communication Records: 3 years

23. Deletion

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

24. Age Restrictions

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

25. Data Location

Your personal information is primarily stored and processed in the United Arab Emirates. However, some of our service providers may be located outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Third-Party Links

26. External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Policy Updates

27. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

28. Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: OneCall Technical Services
• Email:
• Phone: +971 50 922 7536
• Address: ,

29. Data Protection Officer

For privacy-related inquiries, you can reach our data protection team at the contact information above.